Returns & Refund Policy

At Eliprime Home Wellness Clinic, we are committed to providing our customers with high-quality, genuine, and authorized pharmaceutical products. However, we understand that sometimes situations may arise where a customer may need to return or request a refund for their purchase.

Pharmaceutical Product Returns

• If you are not completely satisfied with your purchase of pharmaceutical products, you may return the item(s) within 14 days of delivery for a full refund.
• The item(s) must be in their original, unused, and undamaged condition, with all original packaging, labeling, and accessories.
• To initiate a return, please contact our customer service team at info@eliprimeclinic.co.ke or call us at (+254) 704-161-857 or (+254) 106-330-201 within 14 days of receiving your order.
• Our customer service team will provide you with a return authorization number and instructions on how to securely package and ship the item(s) back to us.
• Customers are responsible for the cost of return shipping, unless the item(s) were shipped in error or are found to be defective upon inspection.
• Once we receive the returned item(s) and verify their condition, we will process a full refund to the original payment method used for the purchase.

Refunds for Pharmaceutical Products

• Refunds will be issued within 7-10 business days of receiving the returned item(s) and verifying their condition.
• Please note that shipping and handling fees are non-refundable, unless the item(s) were shipped in error or are found to be defective.
• In the case of a defective or incorrect item, we will cover the cost of return shipping and issue a full refund, including the original shipping and handling fees.

Prescription Medication and Controlled Substances

• Prescription medications and controlled substances are not eligible for returns or refunds, as per regulatory requirements.
• These types of products are subject to strict handling and storage protocols, and cannot be resold or redistributed once they have left our facility.

Custom-made or Personalized Products

• Custom-made or personalized products may not be eligible for returns or refunds.
  These items are created specifically to meet the individual needs of our customers and cannot be resold or redistributed.

Contact Us

If you have any further questions or concerns, please don’t hesitate to contact our customer service team at:
Email: info@eliprimeclinic.co.ke
Phone: (+254) 704-161-857 or (+254) 106-330-201

We are here to ensure a seamless and satisfactory experience for all our customers.